Intelligent Cash Management Operations

• Contract Management
• Reconciliation
• Invoice Verification

Contract Management

Once supplier contracts are agreed the next difficulty our clients face is how to manage and administer them. In Retail Finance, achieving a high supplier service level is critical in order to ensure optimal balance levels. CMS understand how import this is and therefore we offer our clients a supplier contract management service. This service involves:

• Verifying the correct amount is delivered to the branch/ATM/outlet on the correct day. If this has not occurred we investigate the problem and attempt to obtain a resolution from the supplier. If we are aware that this will cause cash outs at the affected site then we try to arrange for an emergency cash delivery.
• Managing supplier service levels and providing reports on performance to the clients. We hold regular reviews with the suppliers, either on behalf of the client or with the client, to address any service problems that may have arisen.
• Providing analysis of service levels on a depot by depot and a site by site basis. This information is fed into our Intelligent Balance Management Solution to ensure that cash availability is not affected by poor supplier performance.
• Verification of supplier invoices and ensuring any claims are raised, in accordance with SLA agreements Negotiating changes to contracts and SLA agreements

Contract Management Team

Services levels can be monitored by data feeds from ATMs and sites. However, in order to provide a quicker resolution times, CMS provide a Contract Management Team. The team are available from 7am - 7pm to record any service issues raised by sites. They will then investigate the issue and liaise direct with the supplier to obtain a resolution. This information is then included into the supplier performance reports.

Reconciliation

Reconciliation is another area of the cash supply chain that causes many administrative problems is reconciliation. Here we provide a service which verifies that the correct amount is credited into the clients account on the correct day for every re-bank that should occur. Using our intelligent reconciliation systems, which we design bespoke to each clients requirements, we can streamline this process and enable easier identification of issues.

ATMs

Reconciliation is an area of the cash supply chain that causes many administrative problems is reconciliation. Here we provide a service which verifies that the correct amount is credited into the clients account on the correct day for every re-bank that should occur. Using our intelligent reconciliation systems, which we design bespoke to each clients requirements, we can streamline this process and enable easier identification of issues. The services in this area include:

• For every ATM carrier replenishment we confirm, the correct corresponding residual amount is processed at the cash centre. If a discrepancy does arise we investigate, raise the appropriate claim and ensure this is resolved within contractual timeframes. We reconcile to machine level. We also verify that the correct amount is loaded into the ATM by the carrier.
• For every ATM replenishment completed by the client, we verify that the correct amount is loaded into the machine on the correct day. If there are any machines that are not replenished correctly we escalate this through an agreed route with our client. This can be by contacting the outlet or via email escalation to Head Office.
• We provide regular reports on outstanding issues and claims with suppliers. This can be at a time frame agreed by the client (weekly, monthly etc).
• We can provide information to assist with customer claims - reporting if the corresponding replenishment was more than expected.

Branch/Bureaux

Reconciliation is an area of the cash supply chain that causes many administrative problems is reconciliation. Here we provide a service which verifies that the correct amount is credited into the clients account on the correct day for every re-bank that should occur. Using our intelligent reconciliation systems, which we design bespoke to each clients requirements, we can streamline this process and enable easier identification of issues. The services in this area include:

• We verify if the correct amounts are delivered and re-banked.
• We record and investigate discrepancies in accordance with supplier SLAs. We then raise any issues at the corresponding review meetings.
• If a branch/bureaux is continually receiving the incorrect delivery amount we will modify that sites Cash Balance Management system to take this into account.

Settlement Verification

Reconciliation is an area of the cash supply chain that causes many administrative problems is reconciliation. Here we provide a service which verifies that the correct amount is credited into the clients account on the correct day for every re-bank that should occur. Using our intelligent reconciliation systems, which we design bespoke to each clients requirements, we can streamline this process and enable easier identification of issues. The services in this area include:

• We verify that the correct amounts are credited into and debited from the client's bank accounts on the correct days. We investigate any discrepancies and report our findings to the client.

Invoice Verification

Invoice Verification is another area where CMS can ease the administrative burden is with supplier invoice verification. Our knowledge acquired from the Contract Management and Reconciliation component enables us to verify the correct charges are being levied for every cash movement.

Typically, within 5 days of receiving an invoice, we provide a monthly report to the client. This details the charges that should have occurred, highlighting the errors and details any corresponding SLA claims that should be made. Depending on the level of interaction that the client wishes us to have, we can then liaise directly with the supplier about the issues raised in the report.

Introduction to Our Services Retail Retail Finance